Fingbox: General Troubleshooting

If you have issues when using Fingbox and Synology NAS, ensure all ports needed for Fingbox are open Ports 80, 443 are usually used by Synology NAS. Change these port configurations so both of these devices can work together.

Click here for an example of this scenario from WD's community form.

If the Internet is unreachable for over two hours, the Fingbox LED will flash orange. The orange LED indicates that the Fingbox is trying to connect to the Fing software servers, which resolves the issue.

The two main reasons a Fingbox goes offline are:

Internet Outages: The Fingbox is correctly connected to the network and your home Wi-Fi works, but the Internet is down. Internet outages are highlighted in the timeline when you conduct a speed test. In this scenario, check for minor Internet outages with your ISP.

Loss of load-bearing: When this happens, the Fingbox may lose the IP address. This may happen due to either the cable or the switch the Fingbox is connected to. In this scenario, confirm the ethernet cable is not broken. When you restart the Fingbox, the network will reach its full speed, but if the cable is damaged, the speed will drop. This will make the Fingbox go Offline.

If the Fingbox LED has been orange for over two hours, see our LED light guide

Force a Fingbox Firmware Update

Fingbox updates are automatic but it can take up to 24 hours to affect your Fingbox.

If you do not have the latest firmware for your Fingbox, check the Fingbox Release Notes and go to the Fing App to check your Fingbox’s firmware version. If still do not have the latest Fingbox firmware, force an auto-update by restarting your Fingbox. To do this:

• Disconnect the power socket from the Fingbox
• Wait 10 seconds
• Plug the power socket back into the Fingbox

This power cycle will force the update.

Can the Fingbox monitor multiple/guest networks?

No. The Fingbox can only monitor a single network. Fingbox cannot monitor guest networks or multiple networks.

A guest network is separate from your main network and creates a separate network gateway, so none of the devices from the guest network can access your main network. Fingbox can only manage one network gateway that the Fingbox is activated on.

Fingbox is designed for the average home network. Fingbox can manage and control one LAN/VLAN and one 2.4 GHz/5 GHz Wi-Fi network with the same SSID.

Choose one of your SSID and the network you want to monitor and control via the Fingbox. Use the Fing App to access the Fingbox.

The following is best practice:

• On a large number of routers, the Admin user ID and password are on the bottom of the router
• Some guest and primary networks share the same password

Every home grade router has these features. To add security:

• Change the admin password to one with over 11 characters. This will make it difficult for password crack utilities to break. Over 16 characters is even more secure.
• Change the guest network password or turn it off when not in use

To monitor the guest network, use a separate Fingbox and block all its devices.

Note: Fingbox can run on 5GHz and 2.4Ghz

Will Fingbox slow down or crash my network?

No. Fingbox should not slow down or crash your network.

Fingbox only passively monitors your network. Unless you pause/block devices or use the Bandwidth Analysis feature, Fingbox does not send commands to any device. Fingbox only periodically performs queries about your network status, including ARP, Bonjour, UPnP, NetBIOS, and SNMP.

If you think Fingbox is slowing down your network

Set your Fingbox to a slower network discover. This means your Fingbox will send fewer queries about your network status.

To enable slower network discovery:

• On Fing Mobile App, click Overview on the bottom toolbar
• Click the circular icon with three dots at the top right of the page
• This will open the My Networks page. Here, click on the network with the Fingbox icon beside it.
• Click Close. This will bring you back to Overview.
• Click the Online devices widget or the blue See devices button
• Click the Fingbox icon at the top right corner
• Turn on Slower network discovery

Move Fingbox to a new network

To move your Fingbox to a new network:

• Open Fing Mobile App
• Click Overview on the bottom toolbar
• Click the circular icon with three dots at the top right of the page
• This will open the My Networks page. Under Monitored Networks, select the network with the Fingbox icon beside it (MAC starting with f0:23:b9:XX:XX:XX)
• Hold down your finger on the Fingbox network or swipe it. An option to Delete or Remove from home will appear
• Click Delete. This will remove the network you have already configured. The Fingbox can now be assigned to a new network.
• Once you deactivate the Fingbox, you can now connect the Fingbox to a new network of your choice

Use Fingbox on multiple devices

You can use your Fingbox on as many mobile phones and tablets as you wish. Login with the same account on all of the devices you wish to use the Fingbox on.

You can also revoke devices accessing your Fingbox at any time.

Revoke a device from accessing your Fingbox

• Open Fing Mobile App
• Click Account on the bottom toolbar
• Click Edit at the top of the page under your name and avatar photo
• Scroll down to the heading Your connected devices and click the blue See all connections button. From here you can remove and/or rename devices.

Once you have added devices you can also revoke them from the Fing Web App

Firmware Version

To see what firmware version is currently running on your Fingbox:

• Open Fing Mobile App
• Click Overview on the bottom toolbar
• Click the circular icon with three dots at the top right of the page

This will open the My Networks page. Here, the number under the Fingbox icon tells you the current firmware version running on your Fingbox. For example, 1.14.17

Multiple Access Point Compatibility

Yes, Fingbox supports multiple Wi-Fi access points that are on the same network.

Both Fingbox and the Fing App recognize multiple Wi-Fi access points as the same network and group them under one simple network within the app. Fingbox works with networks regardless of size, and Fingbox's user-friendly app makes complex single networks look straightforward.

My Fingbox cannot see all my APs or the devices connected to them

If your Fingbox is struggling to see more than one AP, connect your phone to each AP and perform a network scan. This should help your Fingbox better understand the network layout.

Reset Fingbox

To reset your Fingbox:

• Unplug the Fingbox power adaptor from the wall outlet
• Find the RESET hole/button beside the Fingbox power port
• Gently insert a paperclip in the RESET hole. Alternatively, if you have a reset button in the back, press the RESET button.
• While keeping the RESET button gently pressed, plug the power adaptor back in
• Keep the RESET button pressed for 30 seconds and release, or until a single white light flashes on the device. You should now see a single white light on.
• After a few seconds, the top circle will start flashing, while the original factory software is loaded
• This process lasts for a few minutes (~3 min)
• A single white light will mark the end of the process
• Power off the Fingbox
• Wait 5 seconds
• Power the Fingbox back on

When the Fingbox powers back on, your Fingbox should operate as normal.

Note: When a user presses the reset button, the data and settings associated with Fingbox get deleted. However, the account is still accessible with the same email as it was originally connected. If a user wants to change the email, they will first need to contact Fing. Fing will verify the user and account; then Fing will change the email for the Fingbox account. This process ensures other users may not try to reset the original account and use the Fingbox.

How to Power Cycle Fingbox

Unplug the Fingbox power adaptor from the wall outlet for 30 seconds. Then plug the power adapter back into the wall outlet.

Fingbox Troubleshooting: Video

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