Troubleshoot Fing Desktop: Fing Service Not Found

If you see the error message Fing Service not Found when installing Fing Desktop, follow these steps:

Check Compatibility

Ensure you have the latest version of Fing. 

• Fing Desktop supports any version of Windows that is still within its extended support lifetime to current version. Windows Server versions are not supported.
• Fing Desktop supports macOS Ventura and later to the current version.

Troubleshoot on Windows

1. Uninstall Wireshark if you use it. Wireshark uses NpCap library which may create a compatibility issue with Fing desktop.
2. Restart your PC.
3. If restarting your PC does not resolve the issue, do this:
   1. Enter 'cmd' to bring up the Command Prompt.
   2. Open the Command Prompt as administrator.
   3. Enter the stop service command: sc stop Fing.Agent.
   4. Enter the start service command: sc start Fing.Agent.

Troubleshoot on MAC

1. Confirm that you installed the Fing Desktop under the Applications folder only. If not, Fing Desktop cannot connect to its services and it will appear as 'Unidentified' or 'Undefined'.
2. The service may have been disabled and cannot launch until the service is re-enabled. This is likely the result of the service having been unloaded using 'launchctl' in conjunction with the -w switch. This condition can remain, even if the software is uninstalled and reinstalled.
3. Press the Command key and the A key at the same time
4. Type the command: sudo launchctl load -w /Library/LaunchDaemons/com.fing.service.plist.

Submit a Request to Fing Customer Support

If the problem continues, please submit a request to Fing customer support by following these steps or continue to Further Actions for additional troubleshooting. 

1. Click the Submit a Request link at the top of this page.
2. Attach the compressed log files saved locally in the Attachment section by clicking on the Add file button.
3. Copy and paste the following URL into your browser in a new window: http://127.0.0.1:48080/getFingagentinfo.
4. Copy and paste the response in the description field of the request, providing  as much detail as possible about your network environment (router, VPN, Firewall, etc) and the App behaviour
5. In the subject enter 'Service not Found'.
6. Click on Submit.

Access Agent Log Files

To copy the log files, do this:

MAC

• Open the Service Log folder /Library/Logs/FingAgent/log
• When the folder opens, copy all the log files and compress saving locally

WINDOWS

• Open the Service Log folder C:\users\%USERPROFILE%\AppData\Roaming\FingAgent\Log.
• When the folder opens, copy all the log files and compress saving locally.

For more information on collecting log files, see How to collect Fing Agent log files.

Further Troubleshooting Actions: Windows

Check under Services.msc and restart the Fing agent service. Click here for information on how to do this.

Verify that the Fing Service Agent was installed correctly.

1. Type 'cmd' to bring up the Command Prompt.
2. Open the Command Prompt as administrator.
3. Type: sc query Fing.Agent (it should return to service status).
4. Type: %ProgramFiles\resources\fingagent.exe --version (it should return the installed version of the Fing Agent).

If these commands are successful, follow these steps to perform a new installation of the Fing Desktop.

• Uninstall WinpCap using Revo.
• Disable the Npcap driver service To disable NpCap:
  • Run this command as an admin: sc.exe config npcap start= disabled
  • Uninstall Npcap
• Reboot your device to safe mode with networking.
• Download and install the new Fing desktop version and open it.
• Reboot to normal mode.

You can also perform a new installation in this way:

• Ensure you have the latest version of Fing and manually install WLAN Service. Then re-install Fing Desktop.

Need Help?

Click the Submit a request button at the top right of the page.