Troubleshoot Fingbox: LED Light Guide and Troubleshooting

Dim or turn off Fingbox LEDs

To turn off or adjust/dim Fingbox LEDs:

• Open Fing Mobile App
• From Overview, click the Online devices widget or the blue See devices button
• Click the Fingbox icon at the top right of the page. This will open the Fingbox settings.
• Click LED brightness and move the slider to adjust the brightness. You can also turn on/off Do not disturb to keep the LED light low and only brighten when attention is required.

LED Light Troubleshooting

There are multiple reasons a Fingbox may remain a particular LED color. For example, there may be an issue with Internet connection, power, network setup or with the unit itself.

No LED lights display

If there is no light on your Fingbox:

• Check the LED brightness settings. See 'Dimming or turning off LEDs' above.
• Check if the LED Do not disturb is turned on. See 'Dimming or turning off LEDs' above.
• Check the Ethernet cable. If possible, test with a different cable.
• Check the power cable. If possible, test with a different cable.
• Check the power source. Try a different power source directly on the wall, rather than a power extender.

Orange LED

The orange LED indicates that the Fingbox is trying to connect to the Fing software servers. Usually, this issue will resolve itself by connecting with the Fing software.

There are two main reasons a Fingbox goes offline are:

• Internet Outages: The Fingbox is correctly connected to the network and your home Wi-Fi works well, but the Internet is down. These outages are highlighted in the timeline in your Fing speed test. Check for minor Internet outages with your ISP. Click here for more information on Internet Outages.
• Loss of load-bearing: Fingbox may lose the IP address. This may be because of the cable or the switch the Fingbox is connected to. Confirm that the ethernet cable is not broken. When you restart the Fingbox, it forces the network to reach its full speed; if the cable is damaged the speed will drop, making the Fingbox go offline.

If the Fingbox's LED is orange for over two hours, try the following:

1. Universal Plug and Play [UPnP]: Ensure UPnP is turned on in your router
2. Ports: If you want to limit outbound connections and still ensure minimum functionality, allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671. If you run a speed test, also enable ports 3001, 3002, and 3003. 

• • • 80 (Internet Speed Test)
    • 443 (Fing Service and Software Updates)
    • 3001, 3002, 3003 (Internet Speed Test)
    • 4443 (Fing Service)
    • 5671 (Fing Diagnostics)

Open ports: To open ports, first determine the computer's the local IP address.

• • • Open your router configuration. To do this, open the web browser and type the router's IP address (default is 192.168.1.1) into the address bar of browser. Press Enter. Type the username and password in the login page. The default username and password are both admin.
    • Once you are in the router configuration, find the port forwarding settings. The port forwarding settings are usually sections such as Applications and Gaming or Port forwarding. If you cannot find these settings, try the Port forward site for the exact steps on your router, or refer to your router’s documentation.
    • At the port forwarding screen, there is a screen where you can open the ports for any Application.

1. If you still cannot open ports, search online for 'Setting port for [your router name]' or contact your ISP. Once you open the relevant ports, power cycle your Fingbox by unplugging and re-plugging the Fingbox.
2. Click here for more information on open ports.
3.  
4. DNS Flushing: Flush the DNS cache on the router.
5. Clear Cache: Clear the router cache and the computer(s) will retain the previous settings. To clear the router cache:

• • • Turn off your router and modem
    • Clear your Internet cache from all browsers and close all the browsers
    • Go to command prompt (cmd) run ipconfig /flushdns
    • Run ipconfig /release
    • Run ipconfig /renew

5. Ethernet cable: Ensure that the ethernet cable is not damaged. When you restart the Fingbox, it forces the network to reach its full speed; if the cable is damaged the speed will drop, making the Fingbox go offline. If this does not work, try any Cat 6 or Cat 7 cable and check if the Fingbox is still losing connection.
6. Network size (Fing App): Check the network size on the Fing App. To do this:

• • • Open the Fing Mobile App and Sign in
    • Click the Account tab on the bottom toolbar
    • Scroll down to the heading App settings and click Settings (with the gear icon beside it)
    • Click Maximum network size and select the size based on the number of devices connected to the network in your home

7. IP Address assigned to Fingbox: Check the IP address assigned to your Fingbox is not being used by other device which disconnects the Fingbox. To isolate this potential, assign a Static IP address to your Fingbox. To do this:

• • • Go to the device network settings
    • Turn off the DHCP option
    • Enter the Static IP address in the text area
    • Enter the new IP address and save

White LED

The white LED indicates that the Fingbox is powering up. If the white LED light remains, there may be a problem with the system power-up. Try the following:

• Power cycle the Fingbox: Turn off the device at the wall and turn the device back on again. Ensure that the Fingbox is plugged directly into the wall power source rather than a power extender.
• Use the micro USB provided with the Fingbox. If this does not work, try another micro USB if you have one. This will identify if there is an issue with the cable or the unit itself.

If the white LED persists:

• Try an alternative ethernet cable (CAT 6)
• Try an alternative 5V power core cable
• Open all ports required for Fingbox to work and enable UPNP. Ports required:
  • 80 (Internet Speed Test)
  • 443 (Fing Service and Software Updates)
  • 3001, 3002, 3003 (Internet Speed Test)
  • 4443 (Fing Service)
  • 5671 (Fing Diagnostics)

Blue Flashing LEDs

The Blue flashing LEDs indicate that a new device is detected on the network. To resolve this, open the Fing Mobile App to allow or block the device/s.

Note: If the Fingbox LED flashes blue but you cannot resolve it, you have have a duplicate Fing account. This means you have two Fing accounts set up with separate email addresses.

Ensure you have logged into the correct account with the correct email address, that is, the email account associated with the Fingbox. To check you have logged into the correct account:

• Open the Fing Mobile App
  • If there is a People tab at the bottom of the display, this means you are logged into the account associated with the Fingbox
  • If there is an Events tab, this means you are logged into the account that is not associated with the Fingbox

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