LED Light Guide

See below:

• LED Light Guide
• Dimming or Turning off Fingbox LED’s
• LED Troubleshooting

Fingbox LED Legend and Meanings

Dimming or Turning Off Fingbox LEDs

You can easily turn-off or dim Fingbox LEDs.

To turn off or adjust Fingbox LED lights:

Dim or turn-off Fingbox lights by opening the Fing app and:

• Clicking on the Home tab
• Open up the Fingbox functionalities by clicking on the Fingbox Network name at the top of the display
• Then click on the ‘Gear’ icon in the top right hand corner. This will open the Fingbox settings.
• The 2nd option down will allow you to adjust the LED brightness. Below this, there is an option to ‘Do Not Disturb’
• Move the slider on the LED Brightness setting to adjust brightness
• Use Do Not Disturb to keep the lights low and only brighten when attention is required (below the LED Brightness slider)

LED Light Troubleshooting

There are numerous reasons why a Fingbox may remain in a particular LED color, e.g. issue with Internet connection, power, network setup or perhaps related to the particular unit itself.

See below some troubleshooting steps that can be taken should your Fingbox get stuck on a particular LED color. Some of these steps have been offered by other users who have experienced the same status.

No LED lights displaying

If there are no lights displayed on your Fingbox:

• Check the LED brightness settings. See ‘Dimming or turning off LEDs (above)
• Check that LED ‘Do not disturb’ is not turned on (see above)
• Check the Ethernet cable? (if possible, test with a different cable)
• Check the power cable? (if possible, test with a different cable)
• Check the power source? (try a different power source. Please ensure to try a power source directly on the wall, as opposed to a power extender)

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Orange LED 

The orange LED indicates that the Fingbox is trying to connect to the Fing software servers. Generally this will resolve itself by making the connection with the Fing software.

Two of the main reasons for a Fingbox going offline are:

1. Internet Outages. The Fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP.
2. Loss of load-bearing. In this case, the Fingbox may lose the IP address. It might due either to the cable or to the switch it is connected to. Confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline.

If the Fingbox has been in the orange LED state for over 2 hours, see below troubleshooting steps::

1. Universal Plug and Play [UPnP]:  ensure UPnP is turned on in your router
2. Ports: If you want to limit outbound connections and still ensure minimum functionality, make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671 (If you are going to run a speed test, please also have ports 3001, 3002, and 3003 enabled also)

• • 80(Internet Speed Test)
  • 443(Fing Service and Software Updates)
  • 3001, 3002, 3003(Internet Speed Test)
  • 4443(Fing Service)
  • 5671(Fing Diagnostics)

Opening Ports: To open ports, first determine the local IP address of the computer.

• • Open your router configuration by Opening the web browser and type the IP address of the router (default is 192.168.1.1) into the address bar of browser and then Press Enter. Type the username and password in the login page, the default username and password both are admin(by default).
  • Once in the router configuration, locate the port forwarding settings, often in a section such as Applications & Gaming or Port forwarding. If you are having trouble finding these settings, we suggest trying the Port forward site for exact steps on your router or refer to your router’s documentation.
  • Once at the port forwarding screen, you will see a screen where you can open the ports for any Application.

If you still cannot successfully open ports, search on line for  “Setting port for Your router name here” or contact your ISP.  After you have opened the relevant ports, power cycle your Fingbox by unplugging and re-plugging the Fingbox.

3. DNS Flushing: please try flushing the DNS cache on the router. Other users have completed this and resolved the issue successfully.

4. Clear Cache: There can be an issue where you clear the router cache and the computer(s) retain the previous settings. This is the procedure to clear cache from router:

• • Turn off both your router & modem.
  • While they are off, clear your internet cache from all browsers, and close all browsers.
  • Go to command prompt (cmd) run ipconfig /flushdns
  • Then run ipconfig /release
  • Run ipconfig /renew

5. Ethernet cable: ensure that the ethernet cable is not damaged. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to going to an Offline status. If still unsuccessful, if possible, try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not.
6. Network size (Fing App): Check the network size on the Fing App. To do this:

• • Open the Fing app and Sign in.
  • Tap on the Avatar icon from the bottom tab
  • Scroll down and Click on ‘App Settings’
  • Scroll down and go to the “Maximum Network Size” setting and select the size based on the number of devices connected to network in your house.

7. IP Address assigned to Fingbox:  Check if the IP address assigned to Fingbox is not being used by other device which disconnects the Fingbox from the connection. To isolate this potential, assign a Static IP address to your Fingbox. Assigning Static IP address to most devices is easy, to do this:
   • Go to the device network settings
   • Look for DHCP option and turn it OFF
   • You willl see a text area to enter Static IP address. Enter the new IP address and save changes.

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White LED 

The white LED indicates that the Fingbox is powering up. If the white LED light remains, it would suggest that there may be a problem with the system power-up. Initially, try power cycling the Fingbox by turning the device off at the wall and back on again. Please ensure that the Fingbox is plugged directly into the wall power source as opposed to a power extender.

Please also ensure that you are using the micro USB provided. If this does not work, as a troubleshoot (to identify if there is an issue with the cable or the unit itself), if you have another micro USB, please try this to see if it is successful.

If the white LED persists, you can try the following steps:

• Try an alternative ethernet cable (CAT 6)
• Try an alternative 5V power core cable
• Are all ports required for Fingboxto work open or if UPNP is enabled?  Ports required:
  • 80(Internet Speed Test)
  • 443(Fing Service and Software Updates)
  • 3001, 3002, 3003(Internet Speed Test)
  • 4443(Fing Service)
  • 5671(Fing Diagnostics)

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Blue Flashing LEDs 

The Blue flashing LEDs indicate that a new device is detected on the network. To resolve this, open the Fing App to recognize or block the device/s.

NOTE:  An issue that some users have experienced is where they advise that the Fingbox is flashing blue LEDs but they cannot resolve it. This is often due to user having a duplicate account i.e. 2 Fing accounts set up with separate e-mail addresses.
Please ensure that you have logged into the correct account with the correct e-mail address, i.e. the account associated with the Fingbox. An easy way to confirm/check this is by opening the App. If there is a ‘People’ at the bottom of the display, this would suggest that you are logged into the account associated with a Fingbox. If there is an ‘Events’ tab, this would suggest that that account is not associated with a Fingbox.