Troubleshoot Fing Desktop App--Submit Error Information and Log Files

If you are having difficulty using the Fing Desktop,  check for any health check errors reported by Fing  and share a screenshot and/or report to Fing at support@fing.com.  If possible,  also hare the following with Fing:

• The output of commands: ipconfig and route print from the command line
• A screenshot of the Error
• The agent log

To access the agent log files:

• From Overview, click the Fing Desktop version at the bottom left of the screen
• This will display two folders to open. You need specific files from each of these folders.
• Click on Open App Log Folder
• When the folder opens, you need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share:
  • Right click the file
  • Click Send to
  • Click Compressed zip folder
• Back in Fing Desktop, click on the second folder Open Service Log Folder
• Compress all files inside the Service Log folder and follow the same process as above
• Attach both compressed files to your ticket or e-mail response to Fing 

Copy and paste the following URL into your browser http://127.0.0.1:48080/getFingagentinfo

This will display device information. Copy and paste the text into your reply e-mail to Fing.

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