Fing Subscription & Payment FAQ’s

Question: What payment methods can I use to subscribe to Fing Premium?

To subscribe to Fing Premium, you can use  all major Credit & Debit cards. Paypal cannot be used to process a subscription payment.

Download Fing Desktop here.

Question: I am trying to subscribe to Fing Premium, however my card keeps being declined. What can I do?

If your transaction/card has been declined, please complete the following basic checks:

1.       Confirm that there is sufficient funds in your account/on your card.
2.       Review the card details entered, to ensure they are accurate and in the correct fields.

If the issue persists, this may be due to your card provider not authorizing the transaction. Please contact your card provider in order to authorize the transaction.

Question: I am trying to subscribe, however, my VAT number is not being accepted?

When a VAT number/details are not accepted, we have found that this is generally due to company name and details not matching the VAT number.

When entering a VAT number, ensure that the VAT name matches the company name; please ensure that this is the official name. This can be checked online via the VIES database here: https://ec.europa.eu/taxation_customs/vies/vatRequest.html.

Alternatively, you can leave the VAT number field ‘blank'

as it is not a required field.

Question: I am trying to subscribe, however, my ZIP code/ Postal code is not being accepted?

Please try again, however when choosing the country, go to the scroll options and choose the specific country (even if the correct country is already populated).

For example, if you are from the United States do this. When you proceed to the payment page and have filled out all of your payment details (including your ZIP code) and you see that the correct country, i.e. ‘United States’, is populated, click on the drop down arrow to the right of the country name and scroll to ‘United States’ manually):

This should then resolve your issue.

Question: I have already subscribed to Fing Premium. Can I change my subscription plan?

Yes, users can change from monthly to yearly, and vice-versa, at any time from their dashboard (https://app.fing.com/internet/account/subscribe/change). 

To accces the product dashboard, click on your user name/Avatar on your Fing Desktop display (for more information:  Profile info & changes).

Changes are pro-rated. When a customer’s subscription changes during a billing cycle, a proration line item is applied on their next invoice. If a customer whose subscription is billed on the first of the month changes to a more expensive option, they receive a credit for the unused portion of the subscription at the old price and are billed for only the remainder of the month for the new price.

If the subscription changes from yearly to monthly, the change will be applied at the next billing cycle, that is after the year has elapsed.

Still experiencing issues processing your Fing subscription?

Please include all details related to your issue and write to us from your registered email address at support@fing.com.