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Fing Premium Subscription & Payment FAQ’s

Question: What payment methods can I use to subscribe for Fing Desktop Premium?

To subscribe to Fing Desktop Premium, you can use  all major Credit & Debit cards. Paypal cannot be used to process a subscription payment.

Download Fing Desktop, here

 Premium Plan info: Fing

 

Question: I am trying to subscribe for Fing Desktop Premium, however my card keeps being declined. What can I do?

If your transaction/card has been declined, please complete the following basic checks:

  1.       Confirm that there is sufficient funds in your account/on your card
  2.       Review the card details entered, to ensure they are accurate and in the correct fields

If the issue persists, this may be due to your card provider not authorizing the transaction. Please contact your card provider in order to authorize the transaction.

 

Question: I am trying to subscribe, however, my VAT number is not being accepted?

When a VAT number/details are not accepted, we have found that this is generally due to company name and details not matching the VAT number.

When entering a VAT number, ensure that the VAT name matches the company name; please ensure that this is the official name. This can be checked online via the VIES database here: https://ec.europa.eu/taxation_customs/vies/vatRequest.html.

Alternatively, you can leave the VAT number field ‘blank’, as it is not a required field.

 

Question: I am trying to subscribe, however, my ZIP code/ Postal code is not being accepted?

Please try again, however when choosing the country, can you go to the scroll options and choose th, e specific country (even if the correct country is already populated).

For example, if you are from the United States. When you proceed to the payment page and have filled out all of your payment details (including your ZIP code) and you see that the correct country, i.e. ‘United States’, is populated. Click on the drop down arrow to the right of the country name and scroll to ‘United States’ manually):

This should then resolve your issue.

 

Question: I have already subscribed to Fing Desktop Premium. Can I change my subscription plan?

Yes, users can change from monthly to yearly, and vice-versa, at any time from their dashboard (https://app.fing.com/internet/account/subscribe/change). 

To accces the product dashboard, click on your user name/Avatar on your Fing Desktop display (for more information:  Profile info & changes)

Changes are pro-rated. When a customer’s subscription changes during a billing cycle, a proration line item is applied on their next invoice. If a customer whose subscription is billed on the first of the month changes to a more expensive option, they receive a credit for the unused portion of the subscription at the old price and are billed for only the remainder of the month for the new price.

If the subscription changes from yearly to monthly, the change will be applied at the next billing cycle, that is after the year has elapsed.

 

 

Question: How can I cancel my Fing Premium?

Depending on whether you purchased from the Appstore or Playstore, you can cancel using the following links:

Link for Apple (Appstore): https://support.apple.com/en-us/HT202039

Link for Android (Playstore): https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

For Stripe Payments:

If you are using the same email address which you used on Fing desktop to buy the premium subscription then you can manage/upgrade your subscription here: https://app.fing.com/internet/account/dashboard

 

 

Question: Can I get a refund for my Fing Premium?

Payments are non-refundable and we do not provide refunds or credits for any partial period or unused functionality.

You can cancel your subscription at any time, and you will continue to have access to the Subscription services up to the end of your billing period. Fing shall be entitled to vary the fees for Subscription and other charges at any time. Such price changes will not affect existing Subscriptions or licenses already purchased.

 

 

Question: Will I still see Ads on my devices (e.g. Fing Mobile App) if I have a Fing Desktop Premium Subscription?

If you are using the same email address which you used on Fing desktop to buy the premium subscription then you won’t have to get another subscription for your mobile app and you won’t see any ads for any of your devices.
 
If you have a Fingbox connected, or are subscribed to Fing Premium, this will provide an ads-free experience on all our applications.
 
You can manage your subscription here: https://app.fing.com/internet/account/dashboard
 

 

Still experiencing issues processing your Fing Desktop subscription?

Please include all details related to your issue and write to us from your registered email address at support@fing.com

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