Detect Outages

If your Internet slows down, lags or stops functioning, use the Detect Outages tool to check for service disruptions in your area and show a heat map of the information and geographic location affected.   You can view current or previously resolved outages.  Here is an example of the Detect Outages heatmap.

Where to find the Detect Outages tool

Fing Desktop

• Open Fing Desktop
• From Overview, click the Tools tab in the left sidebar
• Click the Detect Outages widget under the heading Verify your Internet connectivity. This will open the Detect Outages page.

Fing Mobile App and Mobile Controlled Agent or Monitoring Unit

• Open Fing Mobile
• Click the Tools tab in the bottom toolbar
• Click Internet Outages under the heading Verify Internet performances. This will open the Internet outages page.

Show Internet Outages Using the Fing Web App Tool

1. To show outages using the Fing Web App Tool, select the drop-down menu under your name on the top navigation bar.
2. Select Internet & Outages to display outage information in your area

Select Map to display a map of current outages.

How to use the Detect Outages tool

In the Detect Outages page, you will see your location and your current ISP pre-selected. Your area is automatically detected from your public IP address using a Geo-location database.

Ongoing outages are immediately visible in this page.

To check if there have been recent outages, change the status from Ongoing to Resolved in the dropdown at the top right of the page.

Note: You can check disruptions affecting other providers or locations near you by selecting an ISP and location in the dropdown menus.

Filters

There are three different dropdowns in the tool header you can use to check issues affecting your Internet connection.

• Location: This dropdown defaults to your current location. You can choose between your local and wider area. For example, the city you are in, the whole region or country, or the major cities of your country.
• Provider: This defaults to your current ISP provider. The dropdown provides a list of the top ISPs/providers of the selected location.
• Status: Filter between ongoing or resolved outages.

What the outage details mean

The details of the outage are grouped into sections, each one describing a different aspect of the outage. Click on a section to get further details of a specific aspect of the outage.

Header

The header features the following:

• A badge that shows the status of the outage. There are three statuses: ongoing when the Internet is currently disrupted, today when the outage has been resolved recently, or resolved when the disruption has been fixed.
• A description of the outage's severity. There are five descriptions ranging from the least to most severe: minor, moderate, considerable, major or critical.
• Duration: The time and date the outage began, and how long the outage is occurring or has lasted.
• ISP information and links to the ISP's Facebook, Twitter, website and phone number.

Drop Rate Chart

There is chart that shows the percentage of how many probes experienced issues over a specific period of time. High peaks in the chart represent disruptions related to the ISP in the selected location.

Heatmap

Often outages are not isolated instances but are part of a bigger set of disruptions affecting one or more providers in a region. The heatmap shows you where these outages are occurring.

To the right of the map, there is a list of locations experiencing outages and their severity. This list also shows the recurrence of outages, meaning how many outages each location had in a short period of time, as well as a set of related outages. Click on a specific outage to get further details about it.

Outage Notifications

Under the filters in the Detect Outages page, there is a banner where you can manage notifications about Internet outages.

The banner will tell you if notifications are active and what ISP and location are selected to receive notifications about. 

When you first scan your network, Fing will determine the most relevant network and give you notifications about its disruptions. Select a different location and ISP in the above dropdowns to change the location and ISP in the banner. Then select the location and ISP on the banner to check for outages in the newly selected network.

Click Disable notifications to stop getting alerts about outages. If you disable notifications, the banner will turn grey and say 'You are not receiving notifications for Outages' and 'Enable notifications for [location]'.

On Fing Desktop, are emails sent to your Fing account email address. On Fing Mobile App, notifications are push notifications sent to your mobile device.

How the Detect Outages tool works

Fing leverages a fleet of probing devices distributed worldwide, periodically sending heartbeats. Disconnections are processed by real-time streaming analytics with machine learning based trending and outlier detection. Self-learning thresholds automatically detect and report outages at the ISP level or at carrier/power level.

Core Features

Drop rate assessment and automatic outage detection come with the following features:

• Drop driven: The Detect Outages tool and geographical impact analysis is automatic, AI-based and works in real-time. The process requires no manual input from Fing users.
• Outage duration: Fing immediately determines when the Internet outage is over because the distributed probes will automatically reconnect.
• Impacted areas: The most impacted cities and regions are shown in real-time because of the AI algorithm assessing the top deviations.
• Severity: The outage severity is assessed in real-time. The Detect Outages tool analyzes drop rates and top geographical deviations.
• Real-time: The engine for the Detect Outages tool runs on real-time streaming analytics called Apache Flink® - Stateful Computations over Data Streams. Apache Flink® - Stateful Computations over Data Streams

Click here for Fing's world-wide coverage of Internet Outages.

Need Help?

Click the Submit a request button at the top right of the page