VPNs and Rogue Alerts (Fingbox)

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If you use a VPN connection and get a Fing alert, the cause of the alert may be due to the VPN. VPNs mask the real network and Fingbox cannot distinguish if it's a Fingbox-identified network or a different network.

When a new device joins a network, it tends to distribute traffic through itself. If you do not know what the new gateway is, check if a new device has recently joined your network; this will most likely be the source of the new gateway. If you do not recognize the device, block it immediately.

If you have multiple access points and if some devices are connected with both, you might get a  gateway change alert.  Even if the new device is connected to a different access point and the Fingbox is connected to another access point, Fingbox will detect it as some other access point that is redirecting the traffic and will send  you an alert.

To resolve this issue:

  1. Turn off the router/extenders and Fingbox.
  2. Wait for 1-2 minutes.
  3. Connect the Fingbox with the router directly. If you are using an extender/switch, connect the Fingbox with it.
  4. Turn on the router and then wait for another 1-2 minutes.
  5. Turn on the other network device such as the switch/extenders and wait for a further 1-2 minutes.
  6. Clear the cache.
  7. Turn on the Fingbox and re-install the Fing App,
  8. Sign in with the Fing App.

If the procedure described above does not solve the problem, you can disable Wireless Intrusion Detection or add a secondary BSSID to the list of network devices.

Disable Wireless Intrusion Detection

  1. To do this, from the Dashboard, select Overview > Security.
  2. From the Security window, select Wireless Intrusion Detection > Manage.
  3. Select Disable.

Add a Secondary BSSID

 As an alternative workaround, you can add a secondary BSSID to the list of network devices. 

  1. Connect your mobile device to the secondary mesh AP by staying close to it. The secondary mesh AP should be listed as the preferred one. 
  2. From the Fing Dashboard, Select Overview > Network -> WiFi Performance.
  3. When prompted, confirm the device as "trusted", and the  secondary BSSID  is added to the list of the network devices so it is no longer recognized as Rogue. 

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