VPNs and Rogue Alerts
If you use any VPN and alerts occur around the same time, the cause of the alert may be due to the VPN. VPNs mask the real network and Fingbox cannot distinguish if it's a Fingbox-identified network or a different network.
When a new device joins a network, it tends to distribute traffic through itself. If you do not know what the new gateway is, check if a new device has recently joined your network; this will most likely be the source of the new gateway. If you do not recognize the device, block it immediately.
If you have multiple access points and if some devices are connected with both, you might get this gateway change alert. Even if the new device get connected to a different access point and the Fingbox is connected to another access point, Fingbox will detect it as some other access point that is redirecting the traffic and will therefore give you an alert.
To resolve this issue:
- Turn off the router/extenders and Fingbox
- Wait for 1-2 minutes
- Connect the Fingbox with the router directly. If you are using an extender/switch, connect the Fingbox with it.
- Turn on the router and then wait for another 1-2 minutes
- Turn on the other network device such as the switch/extenders and wait for a further 1-2 minutes
- Clear up the cache
- Turn on the Fingbox and re-install the Fing App
- Sign in with the Fing App
Click the Submit a request button at the top right of the page