Returns and Refunds – Fing RMA Policy
If you are unsatisfied with your purchase of a new Fing device (the “Product”) purchased from Fing.io or from Fing Indiegogo page, you may be entitled to Return Merchandise Authorization under the terms of this Fing RMA Policy (the “Policy”).
1. RMA Applicability
1.1 To qualify for a refund from Fing, you must meet all of the conditions of this Fing Return & Refund Policy (the “Policy”), found below.
1.2 This RMA Policy is valid for the Products that you purchased online from our Fing.io store, or from our Indiegogo page. If you purchased the Product from an authorized reseller, you must request a refund directly from the reseller. Returns to resellers are subject to the reseller’s own return policy, which may differ from Fing’s.
2. RMA Conditions
2.1 A “Return Merchandise Authorization” (“RMA”) must be requested from you to our service team within thirty (30) days of the date on which you purchased the Product.
2.2 To request an RMA, you must contact our customer service team either via our website at www.fing.io or via email addressed to firstname.lastname@example.org. Fing may require that you furnish proof of purchase details or any further information deemed necessary for you to obtain an RMA.
2.3 Fing must receive the Product you were granted RMA for (the “Returned Product”) within fourteen (14) days after an RMA number has been issued and provided to you via email. An assigned RMA number is valid for fourteen (14) days only and will expire on the fifteenth (15th) day after the date of issuance, at which time any returned Product will be refused.
2.4 Any accessories originally included with the Returned Product must be included with your return, and they must be in good physical conditions.
2.5 Returned Product(s) must be in good physical condition, not physically broken, damaged, or otherwise altered, in either its original packaging or another packaging that provides an equal degree of protection. Please ensure that any previous shipping labels or other markings have been removed or covered completely. A valid RMA number must be included along with your Returned Product(s).
3. Additional Terms and Conditions
3.1 To ensure successful delivery, you are required to ship the Returned Product(s) using the prepaid return shipping label emailed to you by Fing. Fing will not be responsible for Returned Product(s) sent using an alternate carrier or shipping label.
3.2 It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier.
3.3 Fing will deduct Returned Product shipping costs, gift wrap fees, and taxes paid (e.g., state, customs, VAT) from the amount of your refund.
3.4 You shall assume and retain all risk of loss or damage to the Returned Product while in transit to Fing. If you return a Product to Fing (a) without a valid RMA from Fing or (b) without all parts included in the original package, Fing retains the right to either:
(i) refuse delivery of such return, or
(ii) deduct from the refund paid to you a restocking fee equal to the higher of (a) fifteen (15) percent of the original price of the Product or (b) the retail value of the missing parts.
3.5 Refunds will be processed and paid within 2 weeks of Fing’s receipt and acceptance of the Returned Product.
Refunds will be reimbursed in the original form of purchase.