New Gateaway Alerts & Accepting Trusted Gateways


A gateway is a device that routes traffic between two separate networks. The best example of a gateway within your home network is your router. This acts as a gateway between your own personal network and your broadband provider’s network.

So when you receive an alert from your Fingbox that a new gateway has appeared on your network it means that a device has become a gateway. This could be something usual (e.g. some triband routers have an interchangeable pool of addresses that change a lot), or could be coming from a device which redirects everything to itself (e.g. a hardware firewall), or could be a device that has been attached to your network that you weren’t aware is redirecting all the data.

Fingbox will alert you when it notices a new gateway so you can investigate if it is coming from a trusted or malicious source.

Accepting a Trusted Gateway

If you know what the new gateway is and want to accept it as a trusted gateway follow these steps:

If you have received the alert within the past 24 hours:

  1. Go to the Home Tab
  2. Click on the Fingbox Network name at the top of the display. This will show all of the Fingbox tabs and functionality.
  3. You will be presented with the following option:

3. Click OK to accept the Gateway

If it has been over 24 hours since you received the alert:

  1. Go to the Home tab
  2. Click on Notifications at the top of the Fingbox tabs
  3. Look for the alert in the list and click on it
  4. A pop-up will appear asking if you would like to accept the new gateway – click ok
  5. You can also go to the device in the Devices tab, click on it and see that it has been added as a trusted gateway

What Do I Do If I Don’t Know the New Gateway?

If you do not know what the new gateway is, check to see if a new device has recently joined your network – this most likely will be the source of the new gateway. If it is a device you do not recognise then block it straight away.

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