Why has my Fingbox gone offline?

If the Internet is unreachable for more than 2 hours, the Fingbox LED will flash an Orange/Amber colour. The orange LED indicates that the Fingbox is trying to connect to the Fing software servers. Generally this will resolve itself by making the connection with the Fing software.

 

Reasons for a Fingbox going offline:

Two of the main reasons for a Fingbox going offline are:

  1. Internet Outages. The Fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP.
  2. Loss of load-bearing. In this case, the Fingbox may lose the IP address. It might due either to the cable or to the switch it is connected to. Confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline.

If the Fingbox has been in the orange LED state for over 2 hours, see LED light guide for troubleshooting steps that may be useful to you.

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