How To Delete An Account?
To delete a Fing account, you need to reach out to Fing Support. If you send an email to email@example.com you will create a Support Ticket and a support agent will be in touch with you as soon as possible to process your request.
Additionally, you can create a post on our community requesting the deletion of your account. An agent will get to it as soon as possible, but the preferred method is by reaching out to support directly.
If you submit an account deletion request, but you currently have a Fing Premium Subscription, our support team will prompt you into either;
- Cancelling the subscription immediately, before we delete your account
- Keeping the account until the premium subscription is done
Note that Support Agents are not able to switch Premium Subscriptions to alternative accounts. So, if you have an account with an active premium subscription, and then create a new account which you would like to use going forwards, we will not be able to swap over the subscription. Instead, you will need to choose between the two options provided above.
Always ensure you are reaching out to us directly from the account you want deleted. We cannot process the deletion of an account from an alternative email address.