Changing E-mail Address Associated with Fingbox/Fing Account
How do I change the Email linked with my Fingbox?
We understand that for varying reasons people may need to change their e-mail address, e.g. changing jobs, setting up a shared account or maybe just ‘starting a fresh’. To accommodate this, please see below instructions on how to initiate these changes:
I want to change the e-mail address associated with my Fing account, only – I do not have a Fingbox:
If you do not have a Fingbox and you would like to change the e-mail address you use for the Fing App, simply set up a new account using your new e-mail address.
For privacy reasons, please do not post this request publicly.
Alternatively, you can send an e-mail to support@fing.com, clarifying the account you would like to delete. Please ensure you send this e-mail from the e-mail account that is associated with the Fing App that you would like to delete (i.e. the old e-mail address).
I do not have a Fingbox but I have an annual Fing Premium subscription
Please reach out to support@fing.com and we will process your request.
I have a Fingbox and I want to change the e-mail address associated with it – but still retain all Fingbox history & records:
In order to change the email associated with a Fingbox, we need to verify the account. To do this:
Submit a ticket. For privacy reasons, please ensure you are messaging from the account currently associated with the Fingbox. In the message, please include:
1. A request to disassociate the e-mail account from the Fingbox
2. Provide the new email address that you would like the Fingbox associated with
3. The MAC address of the Fingbox (beside the barcode on the unit)
NB: please ensure you have created a Fing account with the new email so that Fingbox can be linked to the new account.
Once we have received all of the above information we will be able to transfer the Fingbox from the old account to the new account. This will retain all Fingbox history and records.
Again, for privacy reasons, please do not post this request publicly.
Alternatively, you can send an e-mail to support@fing.com, with the same information as above. Please ensure you send this e-mail from the e-mail account that is associated with the Fing App that you would like to delete (i.e. the old e-mail address).
I have a Fingbox and I want to disassociate from my current Fing account as I want to associate it with a new account (losing all historical data):
This is essentially a ‘reset’ of the Fingbox. If you would like to dis-associate a Fing account from a Fingbox, we firstly need to verify the account. To do this:
Submit a ticket In the message, please include:
1. A request to disassociate the e-mail account from the Fingbox (including the MAC address of the Fingbox)
2. Provide the new email address that you would like the Fingbox associated with
NB: Please ensure you have created a Fing account with the new email so that Fingbox can be linked to the new account.
Once again, for privacy reasons, please do not post this request publicly.
Alternatively, you can send an e-mail to support@fing.com, with the same information as above. Please ensure you send this e-mail from the e-mail account that is associated with the Fing App that you would like to delete (i.e. the old e-mail address).
Still experiencing issues?
Please include all details related to your issue and write to us from your registered email address at support@fing.com