Alerts, Emails and Push Notifications

 

Alerts, Emails and Push Notifications

Alerts, emails and push notifications are messages send to you by Fing that tell you what is happening on your network, such as when a device goes offline or a new device enters your network.

• Push notifications and emails inform you of in-app activity such as warnings and standard home checks that are performed.
• Alerts are the in-house Fing tracker which, if configured, let you customise your notifications. Decide what you want notifications about, what kind of notifications you want, when you receive notifications and who gets these notifications.

Note: Fing Desktop App and Fing Mobile App users will receive emails and push notifications. Only Fing Starter and Fing Premium users will receive alerts. Fing Starter users will receive the same alerts as Fing Premium users, with the exception of email notifications, which only Fing Premium users will receive.

Allow Alerts, Emails and Push Notifications on Devices

To receive alerts, emails and push notifications, you need to ensure they are allowed on your device.

Fing Desktop

You should automatically receive notifications on Fing Desktop. If you do not receive notifications, do this:

1. Search Notifications in your PC/Desktop search bar
2. Scroll down to the Fing app and turn on.

Fing Mobile App

Android and iPhone will prompt you to allow notifications when you first download and use the app. If you do not receive this prompt or accidentally reject notifications when prompted:

1. Open Settings on your device.
2. Scroll down and click the Fing app.
3. Turn on Allow Notifications.

Emails: You should receive emails from Fing by default on your desktop or mobile. If you do not, check your Spam/Junk folder. If Fing emails are not there, contact support@fing.com

Note: The location of Notifications and Settings may vary depending on your device. Contact your device manufacturer if you cannot locate them.

Allow Alerts, Emails and Push Notifications on Fing App

Now that Alerts, Emails and Push Notifications are allowed on your device, ensure they are also allowed on your Fing App.

Alerts, Emails and Push notifications should be automatically allowed on your Fing App. If they are not, see the following instructions.

Fing Desktop

1. Click the circular icon with your name on it at the bottom of the left sidebar.
2. Click Preferences.
3. Click Notification.
4. Turn off Don't show notifications.

Fing Mobile App: iPhone

1. Click Account in the bottom toolbar.
2. Click Notifications and select A message for each event.

Fing Mobile App: Android

• Click Account in the bottom toolbar
• Click Notifications
• Click Send notifications as and select A message for each event

Fing Web App

1. Go to Fing Web App
2. Click on your name on the lower part of the dashboard display your Profile.
3. Under the Notification Settings section, select the Edit Notification settings button.
4. Select how you want to receive notifications
5. Click the Save Settings button

Once you have allowed notifications on your mobile and/or desktop, customise your notifications and decide what you want to be notified about.

By default, your device does not show alerts. You need to manually configure them. See below for how to manually configure different types of alerts.

Set alerts for all devices

Setting alerts for all devices means you will get notified when any device connects to your network. You will be notified when a new device enters your network, such as a guest or an intruder on your network.

Set new device alerts: Fing Desktop

• From Overview, click Security in the left sidebar or the Check Security button
• Scroll down to Notifications on new devices are enabled/disabled and turn on Enable Notifications

Alternatively:

1. Scroll to Single device notifications and click the Manage button
2. This will open the Alerts page. Here you will see different options to set alerts:
   1. Enable All: This will enable alerts for all devices. Every state change for each device connected to your network will trigger an alert. If you enable all, you will most likely receive many alerts, particularly if you have a large network.
   2. Disable All: This will disable all alerts
3. Click Save in the bottom right corner to save your changes and exit the screen

Set alerts for all devices: Fing Mobile App

• From Overview, click the Security tab, or click the Online devices tab and select Security at the top of the page
• Scroll down to Notifications are enabled and click the Manage button
• This will bring you to the Notify on new devices page. Turn on the on/off switch.

Alternatively:

• Scroll down to Single device notifications and click the Manage button
• This will open the Alerts page. Here you will see different options to set alerts:
  • Enable All or Disable All alerts
  • First seen on network: Turn on to get alerts when new devices join your network
  • At every change: Turn on to set a default Device Status alert on new devices, meaning you will be alerted whenever new devices join and leave the network
• Click Save in the bottom right corner to save your changes and exit the screen

Set alerts for selected devices

Setting alerts for selected devices means you can track a specific device and will be notified if it enters your network. For example, you may want to check what time your child comes home by tracking their phone, or get notified if your smart refrigerator has gone offline and is no longer in operation.

Fing Desktop

• Click Security on the left sidebar or the Check Security button
• Scroll down to Single device notifications and click the Manage button
• This will open the Alerts page. Select the device and turn on.
• Click Save in the bottom right corner to save your changes and exit the screen

Fing Mobile App

• From Overview, click the Security widget, or click the Online devices widget and select Security at the top of the page
• Scroll down to Single device notifications and click the Manage button
• This will open the Alerts page. Under Notify on known devices, select the device and turn on.
• Click Save in the top right corner and exit the screen

Confirm devices

When you are alerted that a device has joined your network you will be asked to confirm the device. Confirming a device means you have allowed this device to join your network; they are trusted devices you know.

In Devices on Fing Desktop, Fing Mobile App and Fing Web App, you will see a list of all the devices that have connected to your network. Any device that joins your network will have an orange question mark icon beside them. Click this orange question mark icon and allow the device to join your network. If you do not recognise a device, you can block the device from joining your network.

Set alerts for the status of selected devices

Setting an alert for the status of selected devices means you will get notified when a specific known device goes online or offline, such as when you are monitoring your child's Internet time.

Fing Desktop

• Click Devices in the left sidebar or the blue See all devices button
• Select a device. This will take you to the Device details page.
• Scroll down to the Notify me when state changes to the right of the page
• Turn on Receive a notification when this device goes online or offline

Fing Mobile App

• Click Overview in the bottom toolbar
• Click the Online Devices widget or the blue See devices button
• Select a device. This will take you to the Device detail page.
• Scroll down to Alert me when state changes under the Notifications heading and turn on the on/off button

Assign users and presence devices

Assigning a user to a device will tell you who owns selected devices on your network, such as family members or home service providers.

You can assign multiple devices to users but only one presence device. A presence device is the device you assign to a user that you will get alerts from. For example, if your child's presence device is their phone, you will be notified if this device has entered your network when your child comes home, or if this device is online or offline. You may have assigned other devices to your child such as their laptop and smart watch, but you will not get alerts if these devices join your network or go online or offline.

To assign a presence device, you must assign users to devices first.

Assign a user

Fing Desktop

• Click People in the left sidebar
• Click the Add user button
• This will open the Add user window. Enter the user's details and click Continue.
• This will bring you to the Select user's devices page. Select a device and click Save.

Fing Mobile App

• Click Overview in the bottom toolbar
• Click the Online Devices widget or the blue See devices button
• Click the Devices tab at the top of the page
• Select a device. This will take you to the Device detail page.
• Scroll down to the Assign to user button under Manage this device
• This will take you to the Edit page. Here, you can enter the user's details, turn on notifications and select the user's device.
• Once you have made these selections, click Save

Assign a user's presence device

When assigning a user's devices, you can make one device a user's presence device.

Fing Desktop

• In the Add user window, select a device:
  
  • If a blue button called Presence device appears beside the device. Click Save.
  • If a grey button called Other device appears beside the device, click this button to change it to the blue button called Presence device. Click Save.

Click here for further information on Digital Presence.

State Change Timeout

Changing the State Change Timeout means selecting how long after a device goes online or offline for you to get notified.

Fing Desktop

• Click Devices on the left sidebar
• Select a device. This will take you to the Device details page.
• Scroll down to the Notify me when state changes widget at the right of the screen
• Switch on the on/off button and select a time in the dropdown menu

Fing Mobile App

1. Click Overview on the bottom toolbar
2. Click the Online Devices widget or the blue See devices button
3. Select a device. This will take you to the Device detail page.
4. Scroll down to State change timeout under Notifications
5. Click the button with the time on it and select a time
6. Click Done

Note: The State Change Timeout is automatically set at 20 minutes. This can be adjusted. However, if you reduce the time to below 20 minutes, you may experience 'false alerts'. For example, you may receive a false alert when there is a minor loss of connection as opposed to a genuine event of a device leaving a network.

Set alerts for Fing Web App

• Go to the Web App
• Log in with the credentials for your account your Fingbox is connected to
• This will open the main dashboard with a list of your devices. Click the device with the Fingbox icon beside it.
• Turn on the on/off button icon in the top right corner

DigitalFence alerts

The DigitalFence feature detects any Wi-Fi-enabled device within the vicinity of your Fingbox. You can choose to watch devices discovered with the DigitalFence and get alerted when they move in and out of range. For example, you may want to receive alerts when your dog walker, house cleaner or babysitter are near your home.

Fing Mobile App

• From Overview, click the circular icon with three dots in the top right corner of the page
• This will take you to the My Networks page. Under My Networks, select the device with the Fingbox icon beside it and click Close.
• Click the Online Devices widget or the blue See devices button
• Click Security, scroll down and click Digital Fence under the heading Improve your security
• This will take you to the Devices in range page. Under the graph, click New Devices.
• Select a device and choose Watch device

The watched device will now appear on your device list. When the device is in range, a small green Wi-Fi icon with an eye in it will appear next to the device. When the device is out of range, this icon will be greyed out.

Note: To stop 'Watching' a DigitalFence device, click Exclude device beside Watch device. Alternatively, select the device in the Online devices widget, press down on the device and a delete option will pop up. Select Delete.

Why are Fingbox alerts useful?

As with Fing Desktop and Fing Mobile App, Fingbox alerts have a number of uses:

• Digital Presence: Fingbox alerts detect the presence of people in your home including family, friends and home service providers
• Intruders: Fingbox alerts notify you if unknown devices or potential intruders are on your network
• Guests: Fingbox alerts notify you if guests join your network

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