Alerts, Emails & Push Notifications

Fingbox includes real-time alerting features for devices in and around your network. Currently, Fingbox provides real-time alerts for:

• New Device Alerts (new devices that have connected to your network)
• Individual Device Status Alerts (devices that you choose to be alerted to state changes)
• DigitalFence (devices that may be outside your network that you choose to be alerted to when in proximity)

Before setting up these alerts you first of all need to allow notifications either to your phone and/or your email account. Follow the steps below.

Allowing Email Alerts

To enable email alerts or change how you receive email alerts:

• Visit the web app: https://app.fing.io
• Log in with your Fingbox credentials
• Visit “Account & Settings”
• Scroll down and click “Edit Notification settings”
• Choose how you would like to receive email alerts
• Hit “Save Settings”

Allowing Push Notifications

First, on the web app, be sure that the send message option on app.fing.io are turned on. This should be on by default, but if you are not receiving push notifications, double check.

Make sure the settings are:

Send notification as: A Message for each event

After you have enabled this you then need to go to you phone settings. Follow the relevant instructions below.

iPhone

• On iOS, go in “My Networks” -> “Account” (icon on the right of the toolbar), so that we can ask permission for push notifications

• To adjust settings from the tab “My Networks”, tap on “Settings” in the top-left corner.
• Tap on “Privacy”
• From here you can access the global alert settings of the app where you can toggle push notifications On/Off

Android

• Go into your device ‘Settings’ (usually a cog icon in the applications menu).

• This may vary from device to device, but click on either APPS or Application Manager, and then Fing
• Click on Notifications and then make sure “Allow Notifications” is turned on.

 

Setting Up Your Different Types of Alerts

Once you have set up your phone and/or email account to allow notifications you then need to decide what you want to be notified on. As stated above, these are the three alert options:

• New Device Alerts (new devices that have connected to your network)
• Individual Devices Status Alerts (devices that you choose to watch)
• DigitalFence (devices that may be outside your network that you choose to watch)

Below are how to set up these three options.

New Device Alert Settings:

• On the Fingbox Dashboard, click on the Network tab
• Scroll down and click on Alerts.

SET ALERTS FOR ALL DEVICES:

• Once you have opened the Alerts options, you will see numerous options to set alerts. You can choose to:
  • Enable All: this will enable alerts for all devices. Every state change for each device connected to your network will trigger an alert (hence, if you enable this, you will most likely receive a lot of alerts, particularily if you have a large network)
  • Disable All:  this will disable all preset alerts that you may have already set relating to specific devices.

 

SET ALERTS FOR NEW DEVICES ONLY:

• Under Alerts on New devices, you can then select
  • First seen on network:  to get alerts when new devices join your network.
  • At every change:  to set a default Device Status alert on new devices, meaning you will be alerted whenever they join and leave the network moving forward.

 

SET ALERTS FOR INDIVIDUAL KNOWN DEVICES:

• Under Alerts on Known devices, you can turn on notifications for specific devices. This will trigger notifications for that specific device (any time there is a state change, you will receive an alert)

• Click SAVE to save your changes and exit the screen

Device Status Settings:

You can also change the device Alerts by changing the device settings. To do this:

• On the Devices tab, click on the specific device you would like to edit.
• Scroll down to Notifications

• From here you can choose ‘Alert me when state changes’
• You can also change the ‘timeout’ state change time.
• Use the State Change Timeout to select how long after a device has gone on or offline for you to get notified. You can also turn off and on alerts here as well.

To note: the state change timeout is automatically set at 5 minutes. This can be adjusted, however, please note that if you reduce the time below 5 minutes, you may experience ‘false alerts’ , i.e. alerts when there is a minor loss of connection, as opposed to a genuine event of a device leaving a network

 

 

DigitalFence alerts:

The DigitalFence feature detects any WiFi-enabled device within the vicinity of your Fingbox. You can choose to watch devices discovered with the DigitalFence and get alerted when they move in and out of range. For example, you may want to receive alerts when your dog walker, house cleaner or babysitter are near your home.

• From the Fingbox Dashboard, click on the People tab
• Click on Fence. Here you will see totals devices, new devices & known devices recognised on the Digital Fence. Click on any one of the icons to see the full list of devices in the relevant categories.

• Click on the device you wish to ‘Watch’

• Enter a name for the device and select Watch.
• The watched device will now appear on your device list.
• When the device is in range a small green WiFi icon with an eye in it will appear next to the device. When it is out of range it will be greyed out.
• You can click on the device on the Devices tab to adjust it’s Alert Settings, see it’s Event Log and to assign to a user.
• To stop ‘Watching’ a DigitalFence device hold down on it within the Devices tab and select delete.

If you no longer want to watch a device find it in the Devices tab, hold down on it and a delete option will pop up.

Why are Fingbox alerts useful?

• Digital Presence: Detect the presence of people in your home including family, friends and home service providers
• Intruders: Be notified if unknown devices (or potential intruders) are on your network
• Guests: Be notified if guests join your network