Logging In or Subscribing with an Apple Relay Email Address

You may encounter difficulties logging in or subscribing to Fing Premium if you use an Apple Relay email address.

Problem Logging In

If you are having difficulty logging in  to Fing and you use an Apple Relay address, you need to create a manual password and  reset your password at this link.

htttps://app.fing.com/recovery

After you reset the password manually, you will be able to log in normally on Fing Mobile or Fing Desktop.

Problem Subscribing to Fing Premium

if you have difficulty subscribing to Fing Premium or if your subscription has not been activated, and you use an Apple Relay email address, please email support@fing.com with the following information.

• If the transaction was processed, please share a screenshot of the invoice for the Premium subscription.
• Indicate whether you purchased the subscription from the Appstore or Stripe.
• If you  used your Apple ID, inform Fing of the email address with which you purchased the Fing Premium subscription. 
• If you used your Apple relay email address, include the email address in the email to Fing support.  See below for how to find your Apple Relay address.

Find your Apple Relay Email Address

To find your Apple relay email address:

1. Go to Settings
2. Click Apple ID
3. Click Password and Security
4. Click Apps Using your Apple ID

Need help?

Click the Submit a request button at the top right of the page