Fing Notifications and Alerts

Notifications in the form of alert messages and emails tell you what is happening on your network, for example, a network outage, a new device going offline, or a new device entering your network.  Notificat

This is an example of an email alert about a new device detected on the network.

Fing Desktop

To view your notifications, select Notifications from the navigation bar on the left side of the Fing Dashboard.

Customize Alert and Notification Settings

The Fing Application sends you notifications on Internet and network events by default.  You can view, change, or customize notification settings by editing your profile information on Fing Desktop or through Notification Settings under the Account Tab on Fing mobile apps.   

Customize Notifications Using the Fing Desktop App

  1. From the Left navigation bar on the Dashboard, click on the drop-down menu next to your name.
  2. Select Edit profile.  
  3. Select the notifications bar and make sure that the Notifications setting is Enabled for Internet Provider Events and Network Events.

Select Edit Notifications to specify the frequency of email notifications for network events and also to enable or disable presence notifications about users online.

Customize Notification Settings on Fing Moblie App:  iPhone

  • Click Account in the bottom toolbar
  • Click Notifications  settings to display options for how notifications are sent to you.

Customize Notification Settings on Fing Web App

  • Go to Fing Web App
  • Log in with the credentials for your account that your Fingbox is connected to.
  • This will open the main dashboard. Click the circular icon in the top right corner with your name on it.
  • Click Account and Settings.
  • Scroll down and click the Edit Notification settings button.
  • Select how you want to receive notifications.
  • Click the Save Settings button.

Set Device Notifications

You can choose to be notified whenever any device connects to your network or you can be notified only when a specific device connects to your network.

Setting alerts for all devices means you will get notified when any device connects to your network. You will be notified when a new device enters your network, including guests or intruders.

Setting alerts for selected devices means you can track a specific device and will be notified if it enters your network. For example, you may want to check what time your child comes home by tracking their phone, or get notified if your smart refrigerator has gone offline and is no longer in operation.

Specify notifications for all devices: Fing Desktop

  • From Overview, click Security in the left sidebar or the Check Security button
  • Scroll down to Notifications on new devices are enabled/disabled and turn on Enable Notifications

Set notifications for a single specified device: Fing Desktop

  • Scroll to Single device notifications and click the Manage button
  • This will open the Alerts page. Here you will see different options to set alerts:
    • Enable All: This will enable alerts for all devices. Every state change for each device connected to your network will trigger an alert. If you enable all, you will most likely receive many alerts, particularly if you have a large network.
    • Disable All: This will disable all alerts
  • Click Save in the bottom right corner to save your changes and exit the screen

Single device notifications DESKTOP.gif

Set notifications for all devices: Fing Mobile App

  • From Overview, click the Security tab, or click the Online devices tab and select Security at the top of the page
  • Scroll down to Notifications are enabled and click the Manage button
  • This will bring you to the Notify on new devices page. Turn on the on/off switch.

Set notifications for a specific device;

  • Scroll down to Single device notifications and click the Manage button
  • This will open the Alerts page. Here you will see different options to set alerts:
    • Enable All or Disable All alerts
    • First seen on network: Turn on to get alerts when new devices join your network
    • At every change: Turn on to set a default Device Status alert on new devices, meaning you will be alerted whenever new devices join and leave the network
  • Click Save in the bottom right corner to save your changes and exit the screen.

 

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Set alerts for selected devices

Setting alerts for selected devices means you can track a specific device and will be notified if it enters your network. For example, you may want to check what time your child comes home by tracking their phone, or get notified if your smart refrigerator has gone offline and is no longer in operation.

Fing Desktop

  • Click Security on the left sidebar or the Check Security button
  • Scroll down to Single device notifications and click the Manage button
  • This will open the Alerts page. Select the device and turn on.
  • Click Save in the bottom right corner to save your changes and exit the screen

Alerts DESKTOP single 2.gif

Fing Mobile App

  • From Overview, click the Security widget, or click the Online devices widget and select Security at the top of the page
  • Scroll down to Single device notifications and click the Manage button
  • This will open the Alerts page. Under Notify on known devices, select the device and turn on.
  • Click Save in the top right corner and exit the screen

Confirm devices

When you are alerted that a device has joined your network you will be asked to confirm the device. Confirming a device means you have allowed this device to join your network; they are trusted devices you know.

In Devices on Fing DesktopFing Mobile App and Fing Web App, you will see a list of all the devices that have connected to your network. Any device that joins your network will have an orange question mark icon beside them. Click this orange question mark icon and allow the device to join your network. If you do not recognise a device, you can block the device from joining your network.

Set alerts for the status of selected devices

Setting an alert for the status of selected devices means you will get notified when a specific known device goes online or offline, such as when you are monitoring your child's Internet time.

Fing Desktop

  • Click Devices in the left sidebar or the blue See all devices button
  • Select a device. This will take you to the Device details page.
  • Scroll down to the Notify me when state changes to the right of the page
  • Turn on Receive a notification when this device goes online or offline

State changes DESKTOP.gif

Fing Mobile App

  • Click Overview in the bottom toolbar
  • Click the Online Devices widget or the blue See devices button
  • Select a device. This will take you to the Device detail page.
  • Scroll down to Alert me when state changes under the Notifications heading and turn on the on/off button

 

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Configuring Notifications on your Device--Fing Mobile App

Android and iPhone will prompt you to allow notifications when you first download and use the app. If you do not receive this prompt or accidentally reject notifications when prompted:

  • Open Settings on your device
  • Scroll down and click the Fing app
  • Turn on Allow Notifications

Emails: You should receive emails from Fing by default on your desktop or mobile. If you do not, check your Spam/Junk folder. If Fing emails are not there, contact support@fing.com

Note: The location of Notifications and Settings may vary depending on your device. Contact your device manufacturer if you cannot locate them.

Assign users and presence devices

Assigning a user to a device will tell you who owns selected devices on your network, such as family members or home service providers.

You can assign multiple devices to users but only one presence device. A presence device is the device you assign to a user that you will get alerts from. For example, if your child's presence device is their phone, you will be notified if this device has entered your network when your child comes home, or if this device is online or offline. You may have assigned other devices to your child such as their laptop and smart watch, but you will not get alerts if these devices join your network or go online or offline.

To assign a presence device, you must assign users to devices first.

Assign a user

Fing Desktop

  • Click People in the left sidebar
  • Click the Add user button
  • This will open the Add user window. Enter the user's details and click Continue.
  • This will bring you to the Select user's devices page. Select a device and click Save.

Fing Mobile App

  • Click Overview in the bottom toolbar
  • Click the Online Devices widget or the blue See devices button
  • Click the Devices tab at the top of the page
  • Select a device. This will take you to the Device detail page.
  • Scroll down to the Assign to user button under Manage this device
  • This will take you to the Edit page. Here, you can enter the user's details, turn on notifications and select the user's device.
  • Once you have made these selections, click Save

 

Set alerts for Fing Web App

  • Go to the Web App
  • Log in with the credentials for your account your Fingbox is connected to
  • This will open the main dashboard with a list of your devices. Click the device with the Fingbox icon beside it.
  • Turn on the on/off button icon in the top right corner

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DigitalFence alerts

The DigitalFence feature detects any Wi-Fi-enabled device within the vicinity of your Fingbox. You can choose to watch devices discovered with the DigitalFence and get alerted when they move in and out of range. For example, you may want to receive alerts when your dog walker, house cleaner or babysitter are near your home.

Fing Mobile App

  • From Overview, click the circular icon with three dots in the top right corner of the page
  • This will take you to the My Networks page. Under My Networks, select the device with the Fingbox icon beside it and click Close.
  • Click the Online Devices widget or the blue See devices button
  • Click Security, scroll down and click Digital Fence under the heading Improve your security
  • This will take you to the Devices in range page. Under the graph, click New Devices.
  • Select a device and choose Watch device

The watched device will now appear on your device list. When the device is in range, a small green Wi-Fi icon with an eye in it will appear next to the device. When the device is out of range, this icon will be greyed out.

Note: To stop 'Watching' a DigitalFence device, click Exclude device beside Watch device. Alternatively, select the device in the Online devices widget, press down on the device and a delete option will pop up. Select Delete.

 

State Change Timeout

Changing the State Change Timeout means selecting how long after a device goes online or offline for you to get notified.

Fing Desktop

  • Click Devices on the left sidebar
  • Select a device. This will take you to the Device details page.
  • Scroll down to the Notify me when state changes widget at the right of the screen
  • Switch on the on/off button and select a time in the dropdown menu

STATE DESKTOP.gif

Fing Mobile App

  • Click Overview on the bottom toolbar
  • Click the Online Devices widget or the blue See devices button
  • Select a device. This will take you to the Device detail page.
  • Scroll down to State change timeout under Notifications
  • Click the button with the time on it and select a time
  • Click Done

 

 

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Note: The State Change Timeout is automatically set at 20 minutes. This can be adjusted. However, if you reduce the time to below 20 minutes, you may experience 'false alerts'. For example, you may receive a false alert when there is a minor loss of connection as opposed to a genuine event of a device leaving a network.

Other Alerts and Notifications

In addition to alerts about common network events and new devices detected, Fing also sends these alerts.

 

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