Service Not Found

Ensure you have the latest version of Fing.

Fing Desktop should support any version of Windows that is still within its extended support lifetime to current version. Windows 10 is recommended. Windows Server versions are not included.
Fing Desktop supports macOS 10.15 (Catalina) and later to the current version

Uninstall Wireshark if you use it. Wireshark uses NpCap library which may create a compatibility issue with Fing desktop.

Try the following actions:

Windows

If restarting your PC does not resolve the issue, there are a number of commands you can try:

Check under Services.msc and restart the Fing agent service. Click here for information on how to do this.

Alternatively, the Fing Agent service may not have been installed correctly. To verify this:

Type 'cmd' to bring up the Command Prompt
Open the Command Prompt
Type: sc query Fing.Agent (it should return to service status)
Type: %ProgramFiles\resources\fingagent.exe --version (it should return the installed version of the Fing Agent)

If these commands are successful, perform a new installation of the Fing Desktop.

Uninstall WinpCap using Revo
Disable the Npcap driver service To disable NpCap:
- Run this command as an admin: sc.exe config npcap start= disabled
- Uninstall Npcap
Reboot your device to safe mode with networking
Download and install the new Fing desktop version and open it
Reboot to normal mode

Alternatively:

Ensure you have the latest version of Fing and manually install WLAN Service. Then re-install Fing Desktop.

Confirm that you install the Fing Desktop under the Applications folder only. If not, Fing Desktop cannot connect to its services and it will appear as 'Unidentified' or 'Undefined'.
The service may have been disabled and cannot launch until the service is re-enabled. This is likely the result of the service having been unloaded using 'launchctl' in conjunction with the -w switch. This condition can remain, even if the software is uninstalled and reinstalled.

To re-enable the disabled service:

Press the Command key and the A key at the same time
Type the command: sudo launchctl load -w /Library/LaunchDaemons/com.fing.service.plist

If the issue persists, share the agent log. To access the agent log files:

From Overview, click the Fing Desktop version at the bottom left of the screen
This will display two folders to open. You need specific files from each of these folders.
Click on Open App Log Folder
When the folder opens, you need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share:
- Right click the file
- Click Send to
- Click Compressed zip folder
Back in Fing Desktop, click on the second folder Open Service Log Folder
Compress all files inside the Service Log folder and follow the same process as above
Attach both compressed files to your ticket or e-mail response to Fing

Copy and paste the following URL into your browser: http://127.0.0.1:48080/getFingagentinfo

This will display device information. Copy and paste the text into your reply email to Fing.

Click the Submit a request button at the top right of the page