Private Address

Private Address is a relatively new feature which can provide a different IP address/Mac address for a device on a network, regardless of whether it knows and trusts the device, or if the device has been connected to the network before.

This can cause a range of issues for all network toolkits, such as Fing. We advise you to disable this functionality if you are connecting to and testing on a trusted, home network.

iPhone, iPad, or iPod touch

To disable Private Address:

• Open the Settings app
• Click Wi-Fi
• Click the More Info button beside a network
• Turn off Private Wi-Fi Address. If your device joined the network without using a private address, a privacy warning explains why.

Note: These instructions may not be applicable to your situation and device. You may need to research the device(s) to disable Private Addressing. Contact your device's manufacturer.

Macbook

To disable Private Address when already connected to a network:

• Open Settings
• Click Wi-Fi
• Click the selected network
• Turn off Private Wi-Fi Address

For further information: Use private Wi-Fi addresses on iPhone, iPad, iPod touch, and Apple Watch - Apple Support

Android

• Open the Settings app
• Click Network & Internet or Connection
• Click Wi-Fi
• Click the gear icon associated with eduroam or UT-Open. If there is no gear, click the network name.
• Most common places to find Private Address setting within this pop-up are:
  
  • MAC Address Type > Device MAC
  • Advanced > Privacy > Use Device MAC
  • Advanced > MAC Address Type > Phone MAC

Note: Instructions may vary as Android varies per device manufacturer. 

Windows

How to turn off Random Hardware Address:

• Activate your licenses on a USB flash drive

Alternatively, turn off the Random MAC address feature:

• Select the Start button
• Type 'settings'
• Click Settings > Network internet > Wi-Fi
• Turn off user random hardware addresses

Need help?

Click the Submit a request button at the top right of the page